FAQs
Frequently Asked Questions (FAQs)
1. What does "refurbished" mean?
Refurbished equipment is pre-owned or 2nd user hardware that has been professionally inspected, tested, and restored to full working condition. These products often come with a warranty and are typically sold at a reduced price compared to new items.
2. What kind of warranty do you offer on refurbished equipment?
We offer a 12-month warranty on all our refurbished equipment. This warranty covers defects in materials and workmanship. For detailed warranty information, please refer to our Warranty Policy. For new equipment, we offer a 1-year warranty.
3. How do I know the equipment will work properly?
All our refurbished equipment undergoes a rigorous testing process to ensure it meets our high standards for quality and performance. We also offer a warranty and a 14-day return policy for your peace of mind.
4. Can I return a product if I'm not satisfied?
Yes, you can return any product within 14 days of delivery if you are not satisfied. The item must be returned in its original condition and packaging. Please review our Return and Refund Policy for more details.
5. How long does shipping take?
Shipping times vary depending on your location and the delivery option selected at checkout. Orders placed before 3:00 pm are usually dispatched the same day. Orders are shipped via DPD’s Next Day delivery service, and are expected to arrive the following working day.
6. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and times will vary based on your location. Please see our Shipping Policy for more information.
7. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also track your order directly on our website under the "Track My Order" section.
8. What payment methods do you accept?
We accept various payment methods including Visa, MasterCard, American Express, PayPal, and other major credit cards. For more information, please visit our Payment Information page.
9. How can I contact customer support?
You can reach our customer support team by email at sales@telecomspares.com or by phone at 01707654477. Our support hours are Monday to Friday, 8 AM - 4:30 PM.
10. Do you offer bulk purchase discounts?
Yes, we offer discounts for bulk purchases. Please contact our sales team at sales@telecomspares.com or call 01707654477 to discuss your requirements and receive a customised quote.
11. Are your refurbished products covered by the original manufacturer's warranty?
Typically, refurbished products are not covered by the original manufacturer's warranty. However, they are covered by our warranty, which is specified in our Warranty Policy.
12. How do you ensure data security on refurbished equipment?
All refurbished equipment is thoroughly wiped and reset to factory settings to ensure no previous data is retained. We follow strict data security protocols to protect customer information.
13. Can I upgrade my refurbished equipment?
Yes, many of our refurbished products can be upgraded. Please refer to the product specifications or contact our support team for more information on upgrade options.
14. Do you provide technical support for refurbished equipment?
No, we normally only provide sales support for the equipment we sell. This is for order tracking, changes to orders and returns processing. However, we will provide technical help if we can.
We do offer technical support for our Access Control Equipment and Music and Messaging products.
Please contact our sales team in the first instance at sales@telecomspares or call 01707 654477.